Return Dossier Coordinator in Diegem

Beschrijving

Your main responsibility as a Return Dossier Coordinator is doing sales administration with a focus on kitchen retail returns, service and special request.

Besides that your responsibilities are the following:

• Order input & support.
• Sales admins supply chain management (SCM) support by inputting orders in Next-ERP
• Processing mails.
• Answer phone calls of customers who require more info and follow up.
• Bring structure in Returns way of working; and track progress week after week.
• Follow up on long pending cases and react on urgent cases.
• Delegate Audio Visual Division tasks to Audio Visual Division once summary of to-dos is made.
• Take action and communicate with internal divisions and customers in order to solve issues.
• After sales/KRT service & dealer entry.
• Admin concerning after sales service; input in dealer system.
• Take the customer experience lead together with TL.
• Find asap solutions in contact with supply chain manager, sales & marketing.

The ideal Return Dossier Coordinator recognize themselves in the following profile:

• Good social and communication skills
• Very accurate while working with data
• Hands-on and pro-active mindset
• Bachelor degree
• Trilingual (Dutch, English and French)
• Customer focus
• Empowerment
• Speed
• Challenge

• You are innovative (we move fast and take big risks).
• You are passionate (we reveal in what we do).
• You are collaborative (we recognize that we are all in this together).

Extra informatie

Status

Open

Opleidingsniveaus

HBO5

Plaats

Diegem

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

15-08-2025

Beroepsgroepen subcategorie

Administratief

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Arabisch