Helpdesk in Luxembourg

Beschrijving

• Act as the first contact point for all business users related questions;
• Ensure and perform all communication with the end-users;
• Provide services to all stakeholders; handling and documenting all requests;
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team;
• Keep any user manuals, FAQ, wikis and information dashboards up–to-date by documenting all relevant information;
• Perform end-user related functional compliance tests on the new releases.

• Very good oral and written communication skills in English and French. Knowledge of additional languages is a plus;
• Good knowledge of Microsoft Office Suite.
• Strong analytical, problem solving and learning skills;
• Able to work in an international and multicultural environment 
• Flexible;
• Independent;
• Team player.

Extra informatie

Status

Open

Opleidingsniveaus

HBO5

Plaats

Luxembourg

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

28-11-2024

Beroepsgroepen subcategorie

Administratief

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Arabisch