Customer Service Associate in Willebroek

Beschrijving

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way. Key responsibilities • Day-to-day  operations related to your customers. The complete process flow will be  followed up, coordinated & managed by you from A to Z. i.e.  import/export supply chain tasks: carrier releases, custom formalities,  transport/warehouse planning, follow-up/update system data, carrier  bookings, document requesting, escalate and solve client-related issues…   • Solving daily operational in/outbound-issues; continuously  interacting with the various stakeholders: Inbound department, trucking  companies, shipping companies, warehouse, origin teams, key account  management, and the customers. • Keep customers informed of  information pertaining to their cargo and general developments. Serve as  single point of contact for your client. • At all times responsible  for continuously identifying, documenting and materializing process  improvements for your assigned customers. • Handle non-conformance issues through improved processes and procedures. • Ensure origin and destination data quality is kept at required levels, as well as keeping track of vendor performance. • Think on behalf of the customer • Be aware and understand the profit and loss rate and budget applicable for your clients. • Support KAM in delivering their customer development ambitions. • Manage information flow towards customs department. • Manage accurate and in time invoicing towards the customers • Manage documentation flow towards customers. • Ensure effective follow-up and archiving of discrepancies. • Report to Customer Service Manager. We are looking for • Experience in freight forwarding logistics (ocean and air) and customer service environment, experience in warehouse • Good communication skills • Good interpersonal skills, the ability to work with others and through people and the organization. • Sense of urgency, initiative and independent competitive drive to get things done. • Pro-active, professional and hands-on mentality • Result oriented • Absolute team player • Ability to cope in a constant changing environment • Ability to manage stress • Flexible, enthusiastic, with a positive ‘can do’ attitude   • Maersk operational structure and functionality • WMS, TMS and ERP systems experience is a definite plus. • Focus on continuous improvement with a drive to continuously challenge and improve processes. • Advanced computer skills – Microsoft Office software, especially MS Excel and the ability to learn new systems quickly. • Knowledge in ocean and airfreight shipping • Outstanding verbal, written, presentation, communication skills • Fluent in Dutch and English (written and verbal) • Knowledge of French, German and other languages is a definite plus We offer • An exciting and  attractive career in an ambitious environment with th...

Extra informatie

Status

Open

Opleidingsniveaus

HBO5

Plaats

Willebroek

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

04-12-2024

Beroepsgroepen subcategorie

Administratief

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Arabisch