Customer Experience Partner in Anvers

Beschrijving

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way. Key responsibilities Within shipping and  logistics, proactive communication and information flow towards our  customers is the key in ensuring transparency from End-to-End. In order  to provide this service your main responsibilities are: • Be  responsible for end-to-end shipment monitoring, informing customers of  missing information as well as anticipate possible deviations from the  transport plan and provide solutions for the same. • Focus on the  customer experience, which includes root cause analysis for dissatisfied  customers and developing improvement opportunities. • Actively build  strong relationships with your customers and develop a deep  understanding of their business needs, people and opportunities. • Support customers in onboarding them to e-solutions such as our website •  Direct and onboard customers to our logistics products such as inland  transports, custom clearance and other additional services we offer We are looking for The ideal candidate  is a driven fast learner, with a positive attitude who shows initiative  and takes ownership over customers’ cases; enjoy challenges. The  candidate has excellent communication skills and genuinely appreciates  the interaction with other people, and has a customer centric approach  while getting things done. You can work together with a lot of  different teams, coordinating their efforts and scope towards an  excellent outcome for your customer. Putting the customer first in all  what you do, is the outset of your motivation. The person we are  looking for can take on multiple tasks with a sense of urgency and  strives to deliver excellence in the details. We value the ability to  identify improvement areas, take actions and implement appropriate  solutions. The perfect candidate has experience from Logistics Supply  Chain or equivalent education. We expect that you are a strong  team player able to prioritize workload in order to meet all required  deadlines, while also able to work independently. We would appreciate an  open mindset, a person who can give constructive feedback as well as  welcomes feedback received from others. Since the corporate  language is English, proficiency in written and spoken English is a  must. Dutch language is required. French is a plus. A  long-term successful career can be achieved when what you’re passionate  about, what you’re good at and what’s needed by our business all come  together. Be part of an exciting team. It’s time to leave your mark on  our world. How? By using the apply button to register your application.  We’re looking forward to meeting you. We offer We offer you a unique  opportunity to join Maersk - an established company within international  shipping & logistics, you will be an essential part of the company  and get a high degree of personal responsibility. A career at  Maersk means working in a culturally diverse, performance stimulating  environment. We believe that a successful career includes a variety of  experiences that stretch you, take you out of your comfort zone and  offer you an opportunity to grow. Maersk offers a thrilling and  attractive career in an ambitious and competitive environment - it is up  to you to you use this opportunity for your professional and personal  development and to build a career within a stimulating environment...

Extra informatie

Status

Open

Opleidingsniveaus

HBO5

Plaats

Anvers

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

04-12-2024

Beroepsgroepen subcategorie

Administratief

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Arabisch