Customer Service Support in Eschweiler

Beschrijving

Make a difference as Back Office Support, Customer Success, Europe (m/f/x). Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Each and every day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world. Join our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talents and people who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborative and dynamic global working environment, where your development is our priority. West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world. Location: Eschweiler, Kiefernweg Campus, Germany Recruiter: Mara Stollenwerk Contract conditions: Full-time, limited contract for one year Start Date: As soon as possible As Back Office Support (mf/d) you are an important part of our Customer Success Team, and together you will deliver an exceptional customer service and ensure a great customer journey You will assist with order entry, customer complaint, returns processing and amendments, and the creation of customer paperwork To ensure an accurate KPI reporting at all time, you will support with data maintenance You will provide Customer Master Data clean-up requirements such as delivery specifications, shipping instructions, etc. In collaboration with shipping experts you will create all import and export documentation You are educated with at least an apprenticeship in Business Administration. A Bachelor's degree in Business Administration would be desirable To be successful in this role, you have a proven track record in Microsoft Office and SAP SD Perform time-sensitive tasks simultaneously with minimal supervision on day-to-day-activities poses no problem for you To build strong working relationships with team members and customers, you bring excellent English skills The ability to work with a high degree of accuracy and quality rounds off your profile Internationality – As an American company, we live a global cooperation within international structures Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits Social engagement – We support local aid organizations through various actions organized by our employees Diversity – We at West value the wide range of our employees who make up our company Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable ...

Extra informatie

Status

Open

Opleidingsniveaus

HBO5

Plaats

Eschweiler

Dienstverbanden

Fulltime (startersfunctie)

Gepubliceerd op

04-12-2024

Beroepsgroepen subcategorie

Administratief

Rijbewijs nodig?

Nee

Auto nodig?

Nee

Motivatiebrief verplicht?

Nee

Talen

Arabisch